This is the documentation for older versions of Odoo (formerly OpenERP).

See the new Odoo user documentation.

See the new Odoo technical documentation.

Troubleshooting and Windows Complementary Install Information

Windows Vista

For Windows Vista installation please review this forum posts

Windows 2000/XP

PostgreSQL Installation

Default values

PL/PGSQL language inclusion in the installation:

leave the default selection:

/doc_static/5.0/_images/06_proc_lang.png
Contrib modules screen:

You don't need to change the default selections:

/doc_static/5.0/_images/07_contrib_modules.png

Account Domain lookup failure

/doc_static/5.0/_images/100_internal_account_failure.png

If you see this screen at the end of PostgreSQL installation, it is due to an incorrect Account domain in the Service configuration screen. By default the installer fills this value automatically, so if you have changed it, it may cause the installation to fail.

Redo the installation of PostgreSQL and leave Account domain in the Service configuration screen on the default value.

User account error

During the installation of PostgreSQL you may get an error saying:

Account @#$%@#$^@% doesn't exist

This error was encountered once with the OpenERP Complete Autoinstaller.

The problems seems to be that in order to install PostgreSQL automatically in silent mode, we create a new user account with the net.exe command, and in that particular case the system's security policy was too strict to allow a simple non privileged user to be added this way.

It could also fail if you are using Active Directory to manage the user accounts. In that case you should use the individual OpenERP Server, Client and PostgreSQL installers.

PostgreSQL administration

OpenERP Server Connection Error with PostgreSQL

Verify that you are using the username and password from the "Initialise database cluster" screen when launching OpenERP Server

If there's another problem similar to this situation:

/doc_static/5.0/_images/101_erp2pgsql_conn_fail.png

You should have look if the service PostgreSQL is running in the Services manager (Control Panel : Administration tools - > Services)

/doc_static/5.0/_images/Pgsql_51_service_status.png

You can edit the service configuration to have PostgreSQL starting as a service at system boot

/doc_static/5.0/_images/Pgsql_53_service_start_mode.png

Or you can start it manually every time from the programs menu.

/doc_static/5.0/_images/104_pgsql_start_service.png

If your PostgreSQL service is running, but you get connection errors, you can restart the service.

/doc_static/5.0/_images/Pgsql_52_service_restart.png

GTK client localization

OpenERP GTK client upper menu not translated

The locale identifier of Microsoft Windows (a number such as 1033 for english - US) is not correctly managed by GTK and the menus not translated into the language of the OS.

You can fix this problem with creating a new environment variable :

  1. Right-click My Computer, and then click Properties.

  2. Click the Advanced tab.

  3. Click Environment variables.

  4. Click New to add a new system variable with name "LANG" and value "fr_FR" for example.